To Caroline jones
C.E.O -Owner
Britanica weddings
WARNING ALERT.
As a father of the bride to watch my daughter’s heart being crushed on the most important special day of her life was also the most heartbreaking day of mine. The unforgivable act by your company was inexcusable,callus and lacked humanity in every sense of the word. My daughter had saved and worked tirelessly, over a period of 18 months to have her special day abroad with family, children and close friends. A substantial sum of money had been paid in full to your company to ensure the day was to proceed with all the care and attention it deserved.
Wrong.
At 10 am the morning of the wedding five hours before she was to be married she received a phone call to say her special day had been cancelled. This absolutely shattering news broke her heart with reality setting in so to did the burden on her shoulders that she had let everybody down because what she had worked for so long had failed. Your incompetence was now my daughter‘s heartache and burden, that in my eyes is unforgivable be it on any day let alone her wedding day.
on learning that your company had not paid one single cent to secure the villa for 20 people,the wedding venue,the day after party,the cakes,the flowers,the photographers,the list goes on. Her guests were scattered far and wide not together how she had anticipated and planned,not to mention the expense they endured losing prepaid bookings and having to book more accommodation to be close to the renewed wedding plans and celebrations. made possible by beautiful guests and some amazing Balinese people.
You left 20 guests, including young children stranded in a lobby for four hours all in Limbo. Once again you’re incompetence led to the highest of days to being the lowest of lows. I hope by now you can start feeling the burden and heartache my daughter was carrying.. the disappointment , the disbelief the anguish.
I some how think not.
I was there for every bit of communication between the bride & groom, you had no answer and what Solutions you had were purely band aid none of which were remotely close to what my daughter had signed up and paid for.
The day they had worked and planed so hard for is GONE.
The disheartening fact is those memories will live etched in my daughter’s heart forever.
Witnessing my daughter’s heart being broken will remain in mine.
To add salt to injury Caroline you knew that there would be no Bali wedding for my daughters, 9 days before her wedding party and guests flew out of Australia bound for Bali, which proves you have no conscience and absolutely zero empathy.Blinded obviously by GREED
The one thing I do know is that justice will be served.
Father of the bride!
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