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I purchased their red light therapy eye glasses and use them for a month. They did not make one bit

I purchased their red light therapy eye glasses and use them for a month. They did not make one bit of difference to my eye area. I contacted them and wanted to return this item to which date requested that I sent them a video together with a running five day picture with proof of date and time of me using these glasses what person in their right mind spend £71 while they’re on offer for eyeglasses they have an issue with their eye area that would lie that they don’t work. If they worked, why would I want to return them? the video was proof that I was wearing them properly. Have you heard such a ridiculous thing. The second issue with these was that they are supposed to pulsate you are supposed to click under the eye area on one side and it turns up the pulsation around the eye which it only worked on one side of the glasses when it wanted to work anyhow I was told that I could return the glasses and they would send me a prepaid label. LIE number 1. I was told after I waited a day or so to receive this label that they don’t offer that service and that it’s at a cost to me however as I was told the wrong information on this occasion they will pay for my item to be returned tracked at a cost of £25.85. Ever since I’ve returned the item, they have refunded me for the glasses but now i’m battling with them over my refund of the postage. Hazel has sent me email after email stating that I will receive the refund. She told me that bank Easter Friday the money the £25.85 had been refunded to my Paypal account. We are now on Thursday. April 9 and still no refund Noah has basically told me to get lost I’m not getting any more money, but Hazel has told me that it’s already been refunded, but it’s not in my account so somebody is lying and I’m sorry to say that I think that’s Hazel. So now I have to take legal action against them for thousands of pounds cause that’s what it’s gonna end up costing because they won’t refund me my £25.85.
STAY AWAY from this company they are an absolute disgrace. They are con artists. I received the glasses and used them on the 24th of February and I’m still battling with them on the 9th of April..
AVOID AVOID AVOID AVOID

The refund WAS PROCESSED FOR THE ITEM NOT THE POSTAGE as clearly stated in emails received from Hazel. All good solicitors are now going to be involved.

Date of experience: Apr 09, 2026