I recently purchased a red light therapy device from Boutique Paris to help with under-eye inflammation and bags (my main concern at 40), along with some fine lines. Immediately I noticed the electrical current was inconsistent — stronger on one eye and weaker on the other — and eventually after a few days almost stopped altogether.
I reached out to customer service, and I was genuinely impressed. They responded quickly (always within a day or two) and provided a thorough reply regarding the uneven current. When I clarified that the current had now almost completely stopped, they politely asked me to send a short video demonstrating the issue. After I did, they promptly arranged to send a replacement free of charge.
The entire process was handled efficiently via email, and the representative was responsive, professional, and easy to communicate with. Even with the partially functioning device, I’ve already seen a visible difference in my under-eye area, so I’m excited to try a fully working one.
Thank you for standing behind your product and providing such excellent customer service!
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Botanique Paris is an innovative beauty technology company specializing in at-home skincare. Our award winning device, RevitalEyes™ combines advanced light therapy with microcurrent technology. Founded with a mission to make professional-grade skincare treatments accessible and affordable, we've served over 300,000 customers worldwide through our direct-to-consumer platform at http://botaniqueparis.com/ and previously http://shopbotaniqueparis.com/.See more
