I’ve used BottleBuzz many times to send thank-you gifts—usually higher-end bottles like Blanton’s—to valued clients, and have spent a significant amount through their platform.
Recently I was trying to put together a custom gift bundle and had a couple of questions. When I called, I was told to email customer service. Unfortunately, after doing so, my message was essentially ignored and I never received meaningful assistance.
For a company that specializes in gifting, responsive support is important. Because I couldn’t get help, I ended up purchasing the $560 gift bundle from a competitor instead. Disappointing experience, and I’ll likely take my business elsewhere going forward.
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