The airport is nice, but I had an unfortunate encounter with a staff member who made a derogatory comment as I was about to walk through security with my phone in my pocket. Her lack of professionalism was disappointing and suggests a need for better training in customer service.
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Bournemouth Airport is owned and operated by Regional & City Airports (RCA), part of Rigby Group plc.
The Bournemouth Airport Management Team, together with over 220 members of staff, oversee the daily running of the airport. The primary function is the management, delivery and operation of a range of airport services which enables passengers to move through the airport terminal building onto and from an aircraft in a safe manner with minimal delay and disruption.
Bournemouth Airport is also committed to monitoring and improving the overall quality, environmental and health and safety performance in all aspects of service delivery.See more
