Made an order recently. A couple of days after I received an email from them telling me the address was wrong and asking please to send the right address. I sent the right address, they confirmed received the right addres and updates their records with it. ( I have the emails). The order was sent to the wrong address. Try to chat with them, the service is the worst, you'll have to wait even when an agent is already in the chat. First chat attempt. After 40 mins explaining the entire situation and they accepting what I said finally agreed to re send my order. I asked for confirmation, they said couldn't confirm until 24 hours after.24Hours after and 2nd chat attempt: I had to explain everything again and ask for confirmation of my order being re-shipped. I was told I couldn't receive my order because the address was incorrect. Even when I explained everything twice and was agreed before. Explained everything again saying I had proof of everything I said, emails, chat transcript, etc. They asked me to sent that and wait 24 hours for another person to receive and check that. I think I lost my money.
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