I have owned three different types of B&W headphones, along with some hi-fi speakers (606 Anniversary edition), so am well acquainted with the brand. The sound quality is, in my opinion, second to none for the price.My P5 headphones are fortunately still going strong, but I can no longer use them with my phone thanks to my phone lacking a 3.5mm jack socket.I bought a pair of PX5s in 2021 from a third party retailer at a good discount on the RRP. These headphones were without a doubt my favourite of all the headphones that I've owned. Unfortunately, the sound on the right can became intermittent. I sent them back to the retailer who replaced them 'no questions asked'. Then the exact same fault happened again with the new pair, and the retailer advised me that as they were no longer being made I should send them back and would be given a full refund, which I did and I was. Top marks for warranty but bottom marks for the same failure happening twice in the first year.I then decided to splurge and buy the PX7s in September 2022, reasoning that as the flagship headphone they would be even better than the PX5s. Again, there was a good discount as there was a new range of headphones that had just been launched. This time I bought direct from the B&W website. Honestly, I liked them slightly less than the PX5s but was still happy with them. Happy that is, until a similar fault - this time in the left can - occurred within the first month of ownership. I hadn't even used them enough to have to charge the battery beyond the initial charge before use.How can this reputable company make such poorly designed/manufactured headphones? They aren't exactly cheap, but it's just shockingly bad to see them all fail in the same way. I won't buy B&W headphones again.To be fair, the customer service to return the item and get the refund in the first 30 days "trial period" was fine. They sent me a UPS label so I could return them, and processed the refund promptly. The whole returns process took 12 days (including me waiting a couple of days to get round to posting the headphones back).I can't overstate how shockingly bad it is to get these kinds of faults on their headphone products. I now wish I'd bought an extended warranty for the speakers too. I've since bought a different brand of headphone.5 stars for the headphones' sound, 1 star for the headphones' build/design quality, 5 stars for the warranty, 4 stars for the customer service, 5 stars for the speakers = 3 stars overall.
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Home theater and hi-fi speakers with iPod speakers, subwoofers, surround sound, studio monitors, floorstanders, and more from Bowers and Wilkins
