I have bought three pairs of B&W headphones in the past 5 years. This is because the build quality is absolutely atrocious. The only thing worse is their customer care.It’s true the sound quality is incredible (which is why I kept coming back); but no more. The most recent (PX7) didn’t last six full months.This time the faux leather covering of the right earpad split. The retailer said these are replaceable and so they count as consumable, and not covered by the warranty. The retailer doesn’t sell the earpads, however, so they’re not particularly consumable.The B&W website also claims that the earpads are of the same quality as every other part of their product.The Australian distributor wants to charge $70 for a replacement. When I spend $600 on premium headphones I don’t expect ANY part of it to fail in less than six months; and I certainly won’t pay for a replacement when it does.
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Home theater and hi-fi speakers with iPod speakers, subwoofers, surround sound, studio monitors, floorstanders, and more from Bowers and Wilkins
