bowers-wilkins.co.uk

Customer service is superb. Products sound awesome.

Please bear in mind that the majority of people only leave reviews when something has gone wrong, so despite there being a few negative reviews below, I do not believe that B&W products have inherent issues more so than other brands. Essentially i believe some of the reviews paint an unfair picture of B&W. Certainly of my experience anyway.I have quite a few B&W products (floor standing speakers, subwoofer, centre speaker, satellite speakers, Zeppelin wireless, PX headphones, and now P14 earphones). I absolutely love the sound quality and the quality build of the products. I have however had a couple of issues with headphones, firstly my PX headphones went faulty in that they would not reliably connect to bluetooth after around 14months use (within 2year warranty). Absolute perfect customer service though - they sent prepaid postage reviewed the issue and within a week simply replaced with a new pair without quibble. Similar experience with my P13 earphones. Left ear stopped working unfortunately. Sent back again - unsurprising to me that they decided they were uneconomical to repair and they simply replaced with a new pair of the higher level P14's because no longer had stock of the obsolete P13's. Now obviously no one wants their products to fail in the first place, but they do deal with issues brilliantly well in the event of a problem. Big shout to Scarlett and Danielle among the customer service team. Really pleasant to deal with and very efficient. I for one love the products, and am delighted that I choose to buy B&W products because: 1. I have had barely any issues anyway in the 18ish years since I bought my first B&W product, so I am happy with the quality and lastability of products.2. The sound quality is AWESOME!3. My experience of Customer Support and Service is absolute first class.Great job B&W. And thank you Danielle & Scarlett. Keep up the good work. People do appreciate it :-)

Date of experience: Nov 22, 2021