I own a pair of 603 S3 floorstanding speakers and have done since around 2002/2002. In that time they’ve been brilliant.Last year the tweeter was damaged on one of my speakers and I had o idea how to source/replace it. I’m a complete technophobe and the in my head it meant I was probably going to have to replace both units.So I emailed customer service. I was contacted by a woman called Danielle who talked me through the checks I needed to do to ascertain what exactly was damaged. She then suggested the cheapest option, sourced the dome and someone contact me to talk through the home repair. Earlier this year the midrange went on both (I believe due to my son having a party in our absence) so I contacted the service centre Again. Exactly the same as above only more effort was taken to ensure that I had the right pieces to replace them at home again. B&W went out of their way to ensure i could continue using my old speakers instead of replacing them with new ones!!Brilliant customer service, can’t fault them in any way.Thank you!!!
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Home theater and hi-fi speakers with iPod speakers, subwoofers, surround sound, studio monitors, floorstanders, and more from Bowers and Wilkins
