bowers-wilkins.co.uk

2.1
2.1 Based on 61 reviews

Home theater and hi-fi speakers with iPod speakers, subwoofers, surround sound, studio monitors, floorstanders, and more from Bowers and Wilkins...

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Howard F.
No focus on customers- unnecessarily frustrating Cust. Care process

This is solely a review on their Customer Service and not on their products. I have purchased the BW PX, which was an 'experience' in itself. With such a high end brand you would expect a smooth shopping experience. Nothing like that with a horribly outdated site and the need to contact their support for every small detail. I'm in the midst of returning it under the 60 day warranty and 2 weeks down the line, I still don't have any return details. No social media web care, long response time for every email/contact form that you send out. Generally extremely frustrated with their customer care which is almost non existent. I expect it's only a matter of time before they will realise they loose a lot of customers over this.

2
Date of experience: Aug 20, 2018

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Business Details

  • Home theater and hi-fi speakers with iPod speakers, subwoofers, surround sound, studio monitors, floorstanders, and more from Bowers and Wilkins

  • language https://www.bowers-wilkins.co.uk

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