Review Time
Poor customer service. The 800 number mailbox is full. I sent an email regarding Order #100743296. I order two pairs of shoes and only received one pair and can't get a hold of anyone to send the second pair of shoes or refund my money. Not happy!!!
“Sorry but I don't think I'll be using this company again....Unfortunately the performance mystery ball I received cost virtually the same to buy in the Bowlersmart shop as what I paid for the performance mystery box. I would have thought the more expensive mystery box I purchased would include a ball worth a fair bit more than what the box is sold for. Yes it's a mystery, but it's not exciting when you realise the ball you were sent costs all but the same price as if I consciously chose it directly in your shop. I really don't feel like I got a good deal and in fact feel the opposite.The mystery apparel box was a bit better, however I got 2 bowling tops and a t-shirt, with one of the bowling tops saying 'I love (heart) Topography'!! Yes it's talking about lane topography, but it's not really a branded bowling top and isn't something I can wear bowling so another complete waste of money.”On a positive they were very responsive and helpful when my parcel appeared to go missing before FedEx found and delivered it.
Great website for easy selection. Ordering from USA website for delivery to Australia & worried it could all go horribly wrong. Excellent communication & very efficient. The order was processed quickly & it arrived at my home in a total of 4 days. Outstanding customer service & follow up. Would be happy to recommend this company to anyone.
I bought a pair of the 3G Cloud Kicks sometime last week because there was a sale. I ordered some time last week from this review and It got here earlier than expected! The overall quality of the shoe is fantastic, very light on the feet, and the overall shoe itself is really slick and clean.
I have called and could not get a hold of a person to discuss the issue. Also I tried to change the prompt from return to exchange and the system would not allow me to do so. It would be helpful if a person was to answer the phone calls and help with these issues.
I ordered 3 pair of shoes and immediately wanted to cancel when I realized I could rent them for free at the bowling alley. There’s wasn’t an option to cancel. I waited for the shipment and when I got it , I looked to see there were 3 pairs of shoes, never even took them out of the box and requested a return label . I sent them back in the same box they were sent to me in and they only gave me credit for 2 pairs of shoes. I would’ve kept the damn pair of shoes if I had known this was going to happen.
I ordered a pair of shoes for a gift. My husband didn't like them, so I initiated a return. However, I have been unable to print a shipping label for the return, and I have emailed and called several times to no avail. All I want is the label so I can return the shoes and order the correct pair.
This is a first class operation with top notch customer service. I wanted to make a last minute change to my order as it was literally being shipped (a couple hours after placing it during the wee hours) and was concerned that leaving a voicemail wouldn’t be sufficient - was I wrong. Jimmy called back immediately and was able to change my order on the spot! The packaging was great and the shipment arrived quickly. Do them a solid and order direct versus a third party.
Well I never received my package and had to reach out to you and wait for response NOW still waiting for products WAS expecting it by Christmas since I ordered it on the 18thDisappointed my wife as well since it was her gift Nothing but sorry we're working on it Very disappointed NO discount
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