Review Time
I would give zero stars if I could. Crappy equipment and trying to get hold of ANYONE with regards to membership is hopeless. Partner got charged a single gym rate and I got charge multi gym rate despite signing the same time. Tried to suspend due to illness and it obviously didn't work coz I got charged. Tried to cancel...nope. Need to pay overdue first. Tried to contact ANYONE about it. Not a hope in hell. Rip Offs. Do NOT waste your time, effort or money.
I would give zero stars if I could. Crappy equipment and trying to get hold of ANYONE with regards to membership is hopeless. Partner got charged a single gym rate and I got charge multi gym rate despite signing the same time. Tried to suspend due to illness and it obviously didn't work coz I got charged. Tried to cancel...nope. Need to pay overdue first. Tried to contact ANYONE about it. Not a hope in hell. Rip Offs. Do NOT waste your time, effort or money.
Club Lime Sunbury is a disgrace with broken equipment that doesn’t get fixed for months. The machines are not serviced and most recently an elderly gentleman fell backwards injuring him badly after a cable snapped and was offered a resolve of two weeks free, what a joke. The tvs in the cardio area don’t work and treadmills are constantly not working. Some of the female staff particularly Maddy can’t even say hello or goodbye to members.
Serious lack of professionalism and breach of privacy...While Club Lime itself is a fantastic facility with a great atmosphere, I cannot recommend vanessa as a personal trainer. I’m devastated to leave a gym I genuinely loved, but her conduct made it impossible to stay.My sessions were frequently spent listening to her gossip about other clients' private business—including sensitive medical diagnoses and domestic issues—or her own grievances regarding gym rent fees and increases and personal drama. As a client with a disability, I felt completely unheard and, frankly, exploited. I invested nearly $4,000 of my pension money into her services, yet my specific physical requirements (such as focusing on my legs) were ignored in favour of her using me as an emotional sounding board.When I eventually tried to set boundaries and express how overwhelmed I felt, she showed a total lack of accountability. She turned the situation around to play the victim, attacking my character rather than addressing her professional failings. It is incredibly difficult to find a gym when you have a disability, and to have that experience ruined by such unprofessional behaviour is deeply disappointing. A huge waste of money and a distressing end to my time at this gym.
Good facilities and well-maintained equipment but staff are rarely on site and no one answers the phone during the advertised staffed hours. The gym’s own policy prohibits unaccompanied minors at night, yet large groups of loud, unsupervised teenage boys are often present, creating an unpleasant environment for most adults.I’ve also heard numerous complaints about the difficulty of cancelling memberships. Fortunately, my own was cancelled immediately once head office was made aware of the potential liabilities in enforcing a 28-day notice period.
Squeezing their members, staff, and gyms for every last cent. Horrible company. Can’t wait for their monopoly to start collapsing in on itself. they’ve burnt all their loyal members, employees and staff along the way, so don’t expect loyalty in return, greedy company. Your members deserve better. Your staff deserve better.
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