Scam return policy - avoid buying from this company. The shoes took a long time to be delivered. I had to chase delivery and when they eventually arrived their sizing was way smaller than the label so not usable. I asked to return them and was sent the following email telling me it would cost me €20 - €80 euros to return them (the shoes cost me £24). This feels like a scam. Hi Elizabeth,Thank you for contacting us about returning your last order. We appreciate your trust in us and are here to assist you with the return process.After carefully reviewing your request and as part of our commitment as a company to environmental sustainability, we have introduced a more environmentally friendly returns process that involves returning the item directly to our warehouse.Below is the return address and please note that in accordance with our business policy, buyers are responsible for return shipping costs to our international warehouse.Company Name: DHContact Person: FrankPhone Number: 289-968-6012Address: Warehouse Dock 51, 400 Parkhurst Square #1, Brampton, ON L6T 5H5But because we give importance to our relationship with you as a valued customer, we found better options for you instead of returning the item/s.You can get an immediate 10% refund and a 50% discount for your next order. You do not have to return the item/s and you can conveniently use this voucher on your next purchase.You can receive a discount code amounting to 100% of the total value of your purchase.Return the entire order to our international warehouse. Which will entail you shouldering the shipping costs which is estimated to be between €20 - €80 and based on our return policy, we’ll have to wait for our team to receive and process the returned items before we could start the refund process. This includes monitoring/tracking the return shipment as it may incur customs fees or may not make it to our warehouse.To initiate the return process, please follow the instructions below:Pack the item securely and use the original packaging.Fill out the attached return form with your order number, contact details and reason for return. This information helps us speed up the process and provide you with the best possible service.Use a courier that provides detailed tracking information for the return shipment and send us the tracking details. Please note that we are unable to issue a refund if we have not received a tracking number.After receiving the goods, we will check the item carefully. If the item is in perfect condition as you received it, we will issue a refund to the same payment method you used.Please note that our return policy states that we can only return the items within 14 days of receipt.Your happiness is our priority. Please choose the option that suits you best and do not hesitate to contact us if you have any questions or need further assistance. We strive to ensure a smooth transaction and appreciate your support.In addition to this they send emails asking for trust pilot reviews but the link only works if you say you intend to rate them 4 or 5 stars. If you intend to rate lower the link doesn't take you to the trust pilot page as a way to fudge their star rating on here. This is also underhanded. Note they operate with a second company website of uk.bowlift.com and this has a very low 1.7 trust pilot star rating with people warning of the same issues I have encountered. I see that the company reply to negative reviews to offer to rectify but this is also a lie and cover up. Avoid!
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