After sharing my experience on a review platform, the service replied today, claiming my refund has been processed. However, I haven't received any notification from my bank indicating that a refund is on its way, which usually happens. They also stated that they had emailed me, but I have not received anything. It's crucial to feel secure when making online purchases, yet I feel uncertain. Since my first contact on 01/12/2025, every time I call, I'm told to wait 2-3 days, and this is becoming increasingly concerning.
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