Review Time
Excellent experience with Box, no complaints at all. DPD delayed my delivery that was only issue that I experienced with order but that has nothing to do with box. Very happy with order so far, very good value for money. Thank you Box, 5 stars!⭐⭐⭐⭐⭐
The product arrived sooner than I anticipated, and the communication was excellent. It offers fantastic value. The handheld gaming device I purchased (after completing all the updates) is remarkable both as a portable console and when connected to a mouse and keyboard for desktop use. Excellent product and service!
Completely lacking in efficiency and responsiveness. The 27th was when I placed my order. There was an issue with my postcode entry, and they confirmed the correct postcode on the 29th... Today is the 5th, and after receiving no response via email, I called in. I spent ages on hold as “customer 2” in the queue, indicating they only have one phone operator. I was informed that my order had been on hold for days since the postcode confirmation and still hasn’t shipped. I’ve used this service before but will not be returning. This is an example of extremely slow and outdated fulfillment. It’s 2026, not 1996... Businesses that fail to deliver promptly will struggle to survive. This service feels outdated in a modern world. They need to improve. UPDATE: They offered me a “voucher” requiring me to spend more money, promising to give me “part of it back.” That’s not how vouchers work! It feels like a tactic to get more of my money while I’m still waiting for a refund. Honestly, if this company focused more on responding to emails and delivering products quickly instead of trying to manage their reputation online, we wouldn’t be leaving negative reviews. This “voucher” offer is not acceptable. I hope they face the consequences of their inefficiency before the year ends.
After sharing my experience on a review platform, the service replied today, claiming my refund has been processed. However, I haven't received any notification from my bank indicating that a refund is on its way, which usually happens. They also stated that they had emailed me, but I have not received anything. It's crucial to feel secure when making online purchases, yet I feel uncertain. Since my first contact on 01/12/2025, every time I call, I'm told to wait 2-3 days, and this is becoming increasingly concerning.
I ordered a discounted monitor with express shipping, but it took over 30 days to arrive because it wasn’t actually in stock. The monitor failed two days after arrival. I returned it and was promised a replacement, but after two weeks with no updates, customer support has been nearly impossible to reach. I regret this purchase and advise others to be cautious as the service has clearly declined.
I ordered an item that was listed as in stock but it was not delivered. After speaking with a customer service representative who was quite rude, I was informed that the item is now out of stock and I should just wait. There was no timeline provided, no compensation offered, and no alternative solutions given. This is truly a disappointing experience with the company.
The product was shipped quickly, but unfortunately, the courier service used was not reliable. It was delivered to the wrong address, and the customer service response was standard without addressing the issue adequately. The delivery experience was disappointing.
I placed a large order for PC components, but two items were missing upon delivery. When I contacted customer service, I was told the missing items were shipped separately. The next day, I received an email stating one item was oversold and I would be refunded. The representative was not truthful. I won’t be ordering from them again for any future builds!
I ordered a motherboard that was listed as in stock at the time of purchase. I checked the order status two days later, and it was being processed. After four days with no updates, I found out through chat that it was actually out of stock. I received no restocking date, just a statement that they would update their system. It's frustrating to feel like a test subject. Be cautious.
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