I first used the platform a few years ago, and it was great. I had no issues with my orders then. Recently, however, my experience has been odd. In my first delivery, one item was missing, and I reached out to customer service without any response for over a month. My second delivery was complete, but I received a receipt from a different store, indicating my items were sourced from there instead of a warehouse. It appears the service is more about technology on top of the gig economy. No wonder I haven't heard back from customer service—they might not even have one.
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Boxed delivers all the products you love in bulk, for the smallest prices. Shop on boxed.com and download our iOS or Android app for your grocery, beauty and household essentials.
