Review Time
We used Boxed while building out the Polymarket Pop-Up Grocery in NYC, and honestly, they made our lives a lot easier.
If you’ve ever produced a pop-up in New York, you know how chaotic the logistics can get. We were ordering at scale, on tight timelines, with a million moving parts. The ordering process itself was refreshingly simple — fast, intuitive, and built for bulk. No friction, no weird hoops to jump through. Just what we needed, when we needed it.
What really stood out, though, was the customer support. In live event production, plans change. Quantities shift. Delivery windows matter. Every time we reached out, their team was responsive, calm, and solution-oriented. It never felt like we were just another order number — they understood urgency and worked with us.
And the shipments? On time, well-packed, and flexible enough to work within the realities of NYC delivery logistics. That alone is worth five stars.
For anyone producing an activation, pop-up, or large-scale experience who needs reliable bulk ordering with real support behind it, we’d absolutely use Boxed again.
Spent 25 on gems. Got some no name card sent to inventory. Got back on hour later and my card was gone and had a voucher for 1289 here I paid 2500 gems for the trash card.and you can buy shit for less than 2500.so spent my money they took my card for this voucher that I have to spend more money to make it enough to get something.. unbelievable never again!! AVOID,AVOID,AVOID!!!
My order was delivered in three separate shipments, but the support team was consistently communicative and made everything straightforward. Overall, I was very satisfied with my purchase and the entire experience. I would certainly recommend this service to others and will definitely use it again.
Decent service... when everything goes smoothly. Fast and convenient. However, if there's an error, the experience is completely different and very disappointing. I placed an order for same-day delivery, and it arrived as expected. Unfortunately, they sent the wrong item, and it took them three days to reply to my email, informing me that a replacement was on the way. That was three days ago, and I still have no estimated arrival time or further communication.
My order status remained as 'order placed' for over a week without any shipping or status update. I reached out to customer service via email twice during this period, but received no information. Eventually, they contacted me to inform me that the item I ordered was out of stock and couldn't be delivered.
Service is decent when everything goes as planned. Delivery is quick and straightforward. However, if an error occurs, the experience is completely different and quite disappointing. I ordered for same-day or next delivery, and while it arrived on time, I received the wrong item. It took three days for them to respond to my email, only to inform me a replacement was on the way, but that was three days ago, and I still have no estimated arrival or further communication.
I ordered laundry detergent, which was promised for next-day delivery. I needed it urgently. However, after placing the order, I was notified that it wouldn't arrive the next day and would follow their usual schedule. I tried to cancel the order but couldn't find a way. I also used in-app messaging for cancellation but never received a response. I won't be using this service again.
The platform has a unique concept and is still ironing out some issues, but I appreciate the direction they're headed. Customer service has been excellent, particularly one representative who was very helpful and patient. It's refreshing to engage with a service that genuinely cares about its customers!
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Boxed delivers all the products you love in bulk, for the smallest prices. Shop on boxed.com and download our iOS or Android app for your grocery, beauty and household essentials.
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