I've been a loyal customer for about two years, frequently purchasing boxes and gems when I could afford them. While I generally haven't faced many issues, it's been frustrating experiencing significant losses on vending machines and not hitting any big wins. Recently, I saved up a considerable amount of gems to buy a specific card that I really wanted. However, after I submitted my request, they canceled it the next day, claiming the card had been sold elsewhere for a lower price. This felt like a lack of integrity, especially since I've seen similar practices with other vendors. Instead of communicating with me about the cancellation, I was left in the dark until I inquired with customer service. The representative seemed indifferent, suggesting I should be satisfied with extra gems instead. Frustratingly, when I later requested to cancel another card purchase, they refused, likely because it was a card they struggled to sell. Despite my loyalty and the losses I've accepted on their platform, they showed no willingness to assist me when I expressed my dissatisfaction. Their response to my decision to stop using their service was dismissive, leaving me feeling undervalued as a customer.
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