Ordered a €200 theatre ticket and needed to change the date when my travel plans were changed (through no fault of my own). Customer service is a chat bot. I was able to submit my request for review, and received an email promising to send another email with instructions for exchanging my ticket. The subsequent email never arrived and my requests to resend it went unanswered. Theatres should know that they will lose customers if the only way to buy their tickets is through this unreliable forum.
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Box Office - UK's leading provider of discounted theatre tickets and breaks.
