I would give 0 stars if it was possible. I thought BOXT were a reputable company which is why I went with them, I REALLY wish I hadn’t. I had my install on 16th January, the engineer James was in my house for 12 hours fitting a combi boiler. I had a rewire in April, the engineer James pulled my new socket off the wall taking a huge chunk of plaster with it & put in a new socket, which is not safe as he put the cables into the top of the socket through a gap he had cut into the socket, so now the socket is not only not waterproof it is very dangerous. So now my new socket is wonky & dangerous, I have a big hole in the wall. I advised the engineer my carbon monoxide monitor was new, so I didn’t need a new new one however, he just yanked that off the wall & put a new one half on the frame of my door & half off, I told the engineer I was changing all my doors & frames so now I have to have it put elsewhere. I am still waiting on someone from BOXT coming out to fix the issue, I have had no apology from them either and they are very aware of the issues. To say I am disappointed is an understatement. If anyone wants photos of the damage I will happily oblige to send them. DO NOT USE THIS COMPANY
Claim your business profile now and gain access to all features and respond to customer reviews.
