I purchased a jumper as a holiday gift in November and contacted them on Christmas day for a size exchange. I received an automated response indicating I could return the item through the portal, but it wouldn’t allow the return due to the 30-day policy. I assumed there would be a holiday extension, so I emailed again to inquire about an exchange or credit. I was denied because their extended holiday return policy starts in December, while many retailers offer exchanges from November. The item is unworn and in perfect condition, yet they still refuse to accommodate me. I expressed my frustration and disappointment, but it was ignored. I expected better from a company that claims to be different. I suggest avoiding this brand and supporting a mental health charity instead, as they seem to prioritize profits over customer satisfaction.
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