Review Time
I purchased a jumper as a holiday gift in November and contacted them on Christmas day for a size exchange. I received an automated response indicating I could return the item through the portal, but it wouldn’t allow the return due to the 30-day policy. I assumed there would be a holiday extension, so I emailed again to inquire about an exchange or credit. I was denied because their extended holiday return policy starts in December, while many retailers offer exchanges from November. The item is unworn and in perfect condition, yet they still refuse to accommodate me. I expressed my frustration and disappointment, but it was ignored. I expected better from a company that claims to be different. I suggest avoiding this brand and supporting a mental health charity instead, as they seem to prioritize profits over customer satisfaction.
I bought a jumper as a holiday gift in November and reached out on Christmas day for a size exchange. I got an automated reply stating I could return the item through the portal, but it wouldn't process the return due to their 30-day policy. I thought there might be a holiday extension, so I emailed again asking about an exchange or credit note. They denied my request, claiming their holiday return policy only starts in December, even though many other retailers allow exchanges from November. The item is unworn and in perfect condition, yet they still refuse to help. I expressed how stressful and disappointing this experience has been, but it was ignored. I expected more consideration from a company that claims to be different. I recommend avoiding this brand and donating to a mental health charity instead, as they seem to prioritize profits over customer care.
I would give 0 stars if it were an option. I purchased a hoodie for the holidays, but since it was bought in November, I am being denied an exchange. After emailing on Christmas Day, I was told the extended return policy didn’t start until December 3rd. Most reputable retailers begin their extended returns in November, so I feel penalized for being organized with my holiday shopping. Terrible customer service from a company that prides itself on being supportive!
I bought the wrong size for my son for the holidays and they won’t exchange it because it’s past 30 days. This was a holiday gift, and most companies have extended return/exchange policies during this period. I’m not seeking a refund, just an exchange, and I’m willing to pay for shipping, but they won’t budge on their policy. It’s disappointing, especially since the cause they support is important, but they clearly don’t prioritize customer service.
Should be 5 stars... I love the quality and the message, but it’s holiday time and I ordered a top for my partner, who has been wanting something from this website for a while. When the package arrived, my partner answered the door and saw the brand name all over it, ruining the surprise. Now he knows what he got, and this was supposed to be the main present. I’m a bit disappointed, as I thought they would use discreet packaging during the holidays. I can’t order from here during Christmas anymore.
The hoodie is quite thin, more like a thick t-shirt. The print quality wasn't the best, but I’ll see how it holds up. The design is cool, but I doubt I would order again, at least not a hoodie. There was also a mark on the hoodie that I wasn’t pleased about.
I was really excited to order from this company. I love the message they're promoting and wanted to support it. Unfortunately, I was disappointed with the products. I ordered two hoodies, but the quality was poor; the fabric was cheap and thin, no thicker than a regular t-shirt, offering no warmth. The print didn’t look durable either. I opted to return them for a refund, paid for return postage, and am also being charged for delivery despite the items being substandard. The process takes a long time, so it will take about two weeks to get my money back. Very disappointing. I wouldn’t shop here again or recommend it to others.
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