The customer service is appalling, and the website experience is frustrating. Most concerning, after canceling my subscription, I was charged an unauthorized payment two months later. When I finally reached out for assistance, they requested my cancellation email, which ironically, their platform never provided. It transformed into a subscription without any notification. There's also a lack of communication regarding delivery times. I am currently out nearly £80 without a refund for a service I neither requested nor received.
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