I stopped at a BP garage early in the early hours of the morning to buy diesel and used the first available pump. Unfortunately, the fuel dispensed extremely slowly, to the point where it seemed almost nothing was coming through, despite the price continuing to rise. I mentioned this to staff, who advised me to try again as they were unable to inspect the pump during a night shift. When I retried, the pump display began behaving erratically and then stopped, so I moved to another pump. Although slightly better, the fuel flow was still very slow. However, shortly after leaving, my fuel gauge still showed empty with 0 miles remaining, which was concerning given the amount added. I sent BP an email and photo / receipt evidence and suggested they check CCTV too as I would like this investigated with a view to claim a refund - and they’ve totally ignored my email. My petrol gauge has been checked nothing wrong there. Why are the pumps not dispensing the correct amount of fuel and why do BP have almost zero customer service?
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