bp.com

1.9
1.9 Based on 157 reviews

Welcome to BP. Our products and services contribute to a better quality of life. They provide the freedom to move, to heat and to see...

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Average Rating

1.9

/
5

157 Reviews

5 Star
19%
4 Star
0%
3 Star
1%
2 Star
7%
1 Star
73%

All Reviews

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Review Time

Gerald Franson
company did not change my addrerss as was told had to be on their form and assessed a 200 fee then c

company did not change my addrerss as was told had to be on their form and assessed a 200 fee then charged .76 interest for being 3 days late. despite having bp carsd several years and no late pays, would not waive absurd late fee of 30% of the charge. will not use them again and i spend over 1000 per month with them

1
Date of experience: Feb 24, 2026
Gerald Franson
company did not change my addrerss as…

company did not change my addrerss as was told had to be on their form and assessed a 200 fee then charged .76 interest for being 3 days late. despite having bp carsd several years and no late pays, would not waive absurd late fee of 30% of the charge. will not use them again and i spend over 1000 per month with them

1
Date of experience: Feb 24, 2026
Cath Troup
Today I stupidly put petrol in my new…

Today I stupidly put petrol in my new diesel van. The gentleman who served me at the Perth BP station at The Triangle could not have been kinder. He told me not to worry, to pop a cone behind my van, gave me a card for Fuel Fixers and then gave me a cup of tea to make me feel better. It made a horrible situation that little bit better so I'm very grateful

5
Date of experience: Feb 07, 2026
Debra Barber
No decent food

No decent food. Just overpriced sandwiches you can tell have been there for days. Just sell people hot dogs or something. I paid nearly $10 for a sandwich I could not even eat, because it smelled bad. I only got it cause nobody bothered to restock pies or something. Also the doughnuts taste like they were left there in the 90s. Just give it up before someone gets sicker than I got. If you can't handle a cheese and tomato sandwich, just give it up. Before someone really does get sick

2
Date of experience: Feb 02, 2026
Deborah
Uncomfortable experience Newbury

I have never had any problems at BP branch London Road Newbury and have always found the staff to be courteous, polite and helpful, however this afternoon's interaction with a female member of staff I have seldom seen, left me feeling very uncomfortable .For asking a question and requesting a coffee loyalty card, only to be told " I know what I'm doing I've worked here for years"I will no longer shop or buy petrol at this garage.

2
Date of experience: Feb 02, 2026
Deborah
Uncomfortable experience Newbury

I have never had any problems at BP branch London Road Newbury and have always found the staff to be courteous, polite and helpful, however this afternoon's interaction with a female member of staff I have seldom seen, left me feeling very uncomfortable .For asking a question and requesting a coffee loyalty card, only to be told " I know what I'm doing I've worked here for years"I will no longer shop or buy petrol at this garage.

2
Date of experience: Feb 02, 2026
John  Hutchinson
Called in at BT fuel station on A666…

Called in at BT fuel station on A666 Darwen, Firstly: why do all fuel stations in UK not advertise the price of Premium fuel = 0/10Secondly this garage was advertising bog standard diesel at £1.41.9 per Ltr, premium fuel at pump £1.61.9!!!I am not paying 20p per litre more for premium diesel.I wont be using this fuel station again or BP as a brand. your not worthy of one star.

1
Date of experience: Feb 01, 2026
John  Hutchinson
Called in at BT fuel station on A666…

Called in at BT fuel station on A666 Darwen, Firstly: why do all fuel stations in UK not advertise the price of Premium fuel = 0/10Secondly this garage was advertising bog standard diesel at £1.41.9 per Ltr, premium fuel at pump £1.61.9!!!I am not paying 20p per litre more for premium diesel.I wont be using this fuel station again or BP as a brand. your not worthy of one star.

1
Date of experience: Feb 01, 2026
weight
Avoid - faulty pumps and zero customer service

I stopped at a BP garage early in the early hours of the morning to buy diesel and used the first available pump. Unfortunately, the fuel dispensed extremely slowly, to the point where it seemed almost nothing was coming through, despite the price continuing to rise. I mentioned this to staff, who advised me to try again as they were unable to inspect the pump during a night shift. When I retried, the pump display began behaving erratically and then stopped, so I moved to another pump. Although slightly better, the fuel flow was still very slow. However, shortly after leaving, my fuel gauge still showed empty with 0 miles remaining, which was concerning given the amount added. I sent BP an email and photo / receipt evidence and suggested they check CCTV too as I would like this investigated with a view to claim a refund - and they’ve totally ignored my email. My petrol gauge has been checked nothing wrong there. Why are the pumps not dispensing the correct amount of fuel and why do BP have almost zero customer service?

1
Date of experience: Jan 29, 2026
weight
Avoid - faulty pumps and zero customer service

I stopped at a BP garage early in the early hours of the morning to buy diesel and used the first available pump. Unfortunately, the fuel dispensed extremely slowly, to the point where it seemed almost nothing was coming through, despite the price continuing to rise. I mentioned this to staff, who advised me to try again as they were unable to inspect the pump during a night shift. When I retried, the pump display began behaving erratically and then stopped, so I moved to another pump. Although slightly better, the fuel flow was still very slow. However, shortly after leaving, my fuel gauge still showed empty with 0 miles remaining, which was concerning given the amount added. I sent BP an email and photo / receipt evidence and suggested they check CCTV too as I would like this investigated with a view to claim a refund - and they’ve totally ignored my email. My petrol gauge has been checked nothing wrong there. Why are the pumps not dispensing the correct amount of fuel and why do BP have almost zero customer service?

1
Date of experience: Jan 29, 2026

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