If you are wondering why your points are not mounting up as expected, it is probably because of the scam operated by the connect stations to avoid giving you your points. Read my email below to which customer service have failed to respond;HelloHaving activated your recent 4x loyalty points offer for premium fuel, I visited my usual Moushold SF Connect on 30th July and filled up with £98 of premium fuel.I first passed my loyalty card to the cashier, She appeared to scan it, but there was no bip. I paid with contactless. At this point I requested a receipt. The cashier feined examination of the receipt with 'Oh, your points have not been added'. She then added points to the loyalty card. But when I then examined my receipt as I left, only 98 points had been manually added. I returned and pointed out 4x points should have been added. Grudgingly 3x more points were added after some discussion.There was no apology, and the response was curt and knowing!!The cashier absolutely knew the card did not register the points and was quite ok with me leaving without them. The feined receipt examination confirms the deceit.I would appreciate an explanation before considering if this scam needs to be published to warn other customers.Best regards,Rob...........
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