Review Time
logged into my everydays reward card account and only shows last 3 months. where are the last 15 months of fuel purchase. contacted help and they only found 2 more which did not show on the statement. It is a shocking rewards system and BP should be ashamed to treat its customers this way. I would give zero starsif i could, appalling.
logged into my everydays reward card account and only shows last 3 months. where are the last 15 months of fuel purchase. contacted help and they only found 2 more which did not show on the statement. It is a shocking rewards system and BP should be ashamed to treat its customers this way. I would give zero starsif i could, appalling.
Follow-up to my review dated 6 December. I don’t know if the problem lies with the website or the people, or both. But my Rewards points failed to materialise and, as expected, my follow-up enquiry of nine days ago has received neither the courtesy of a reply nor even an automated acknowledgement. Truly not worth the bother.
Very poor website. I tried at least 8 x times over 2 x days to register and it is fell over every time. Do not waste your time and effort! I will avoid all BP petrol stations from now on, and can highly recommend the Petrol Station with the yellow shell as a very efficient company whose reward cards are easy to set up and use!
Downloaded the BPme app today as i was reliably informed that there's a welcome bonus for joining and i was reliably informed BY THE SAME STAFF MEMBERS, that i could use the welcome £2.50 off the fuel i was about to purchase. Turns out, despite there being NO evidence or advertising on the app of a condition requiring 25 separate points be accumulated before using the initial 500 (1 point = ½ a penny)... i was furious when they said it wouldn't work because i needed to get 25 points prior to use... doing a 180 on what they ALREADY told me. Customer Service were not helpful, I've reported to trading standards for False Advertising and will complain to BP's head offices for the blatant underhandedness of their promotions. IT'S A SCAM! Promotions like that without being transparent should be Illegal!
My rating is because the offers on fuel are not aimed at small car driversLatest extra points on fuel when you fill up on 85 litres. Is no good for me.My Civic from empty only takes 50 litres My husband's CR -V only takes 57 litres So to get the offer we would have to go to the pump at the same time.
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