I have been a customer of Bradley’s since 1998 and bought many items of jewellery, silver candle sticks, photo frames etc. My husband bought me a ring 5 year’s previous to me visiting Bradley’s shop in Harrogate as three small emeralds had been lost from the ring. On purchase the ring was not big enough so Bradley’s altered the ring. Then COVID struck! I went to see them to see why I have a ring that was inferior having lost stones, they were inset in the ring, so not easy to remove. I first went into the shop with my ring but I was told by a member of their staff, it was too close to Christmas and would I bring it back in the new year, which I did. I then heard nothing so I popped in regularly to find out what was happening with my ring, nobody knew anything, but they’d be in touch once they knew something. After several times until finally last week Oct 2025, I went in as I had received a text message telling me my ring was ready for collection - I was delighted. When I went to the store I was indeed given my ring in a clear plastic bag. I had a look at the ring and noticed the three stones were still missing! I was told Mrs Bradley had tried to ring me several times on my mobile, because I hadn’t responded. There was a white envelope the lady pointed out their had been a price to fix the ring but Mrs Bradley wanted to talk with me from her Scarborough store, which wasn’t the store number I had in my contacts for Bradley’s and seems I have call screening on my phone which stops unknown numbers calling my phone. I had retired a couple of years previously and didn’t want to deal with the new owners business. When I asked why it wasn’t fixed already after over 10 months or having not received any call from the Harrogate store, I was not able to have my ring dealt with and yet when I received the text to collect the text to collect I did. If one can’t get hold of me why wasn’t I sent a text then? I was told it wasn’t fixed as I wore it on my left little finger it was knocking against my other rings engagement, wedding & eternity rings on said finger, so Mrs Bradley had decided that was why they were lost emeralds and the lady serving me pointed out that emeralds are soft, as if that’s a reason… not to fix it, after all they wouldn’t have fell out if the quality of the ring settings was quality? She said that’s Mrs Bradley’s information told to her. I pointed out I’m right handed and the ring on my little finger with seven diamonds, which I inherited and had worn for 25 years, not one stone had fell out! In fact I pointed out the ring was over 100 year old. Perhaps therefore given my emerald ring being five year old had been stretched by them when we first bought it by, the store and perhaps that was the reason? I couldn’t have been more incensed that Mrs Bradley thinks that’s good customer service - really. It in fact reminded me of Gerald Ratner selling rubbish and his subsequent downfall - was similar to Mrs Bradley’s response having spent thousands with them over the years! I said to the lady I was feeling tearful, having had my ring for over 10 months, nothing had been done or even offered is terrible. So I left the store, once out of the store I put the ring on and realised that given the visual of the rings next to my little finger was nowhere near the other rings, so I returned to show the lady who spoke to me and proved it couldn’t be the problem other than inferior quality? She said she’d speak to Mrs Bradley, I’ve heard nothing again.I leave you to draw your own conclusions of how when something goes wrong - Mrs Bradley couldn’t care less! My advice don’t buy anything from Bradley’s store. I won’t ever again.
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For over 45 years Bradleys have built up an enviable reputation as Yorkshire’s leading purveyors of fine jewellery and watches from some of the worlds most iconic and internationally recognisable brands.
