I would potentially rate the after-school program my child is in higher, but the lack of transparency is concerning. My only interaction is with the person who opens the door each day, and I have no knowledge of the instructors or how the program operates. My child is only 6, so their insights into the activities are limited. While they seem content, I'm left in the dark about their experiences. If I had more information about the program's management, I might consider giving a better rating. Currently, I'm unsure of the quality of the programming, which doesn't mitigate the dreadful customer service I've encountered. I utilize assistance to cover after-school costs for my children, but due to the company's prolonged delay in processing these benefits, I've been forced to pay out of pocket for months. This has significantly strained my family's finances. Navigating this issue with the impersonal customer service staff has been incredibly frustrating. I've received nothing but mixed messages and generic responses about their willingness to assist, yet no real help has been provided. I've spent a considerable amount on childcare that should have been covered, as the company seems unable to manage the necessary paperwork, and no real solutions have been proposed. This situation has been a major source of stress throughout the school year. If you rely on assistance or are struggling with the program's costs, I wish you the best of luck.
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