I’ve been debating whether or not to write this review, but as a small business owner, I believe honest feedback helps companies grow.I joined the BrainTap family about two years ago. At first, I was a bit skeptical because the headset is expensive, but when my husband tried it, it was amazing — his stress melted away in less than 40 minutes. I was impressed, and we decided to keep it.After some time, the headset suddenly stopped working. I was frustrated but didn’t contact support right away — a few days later, it started working again. We continued using it occasionally, always with great care (we’re two adults, no kids, and we value what we buy).Recently, the same issue happened again, but this time it never turned back on. When I contacted customer service, they said: “I’m sorry, there’s nothing we can do.” They only offered a paid replacement for almost $500.For a device this costly, that doesn’t feel fair. Things shouldn’t just stop working “out of nowhere” if they’re made with true quality. I asked if this had happened before, and they said no.So I’m writing this to share my honest experience. The app itself is wonderful and truly beneficial, but the headset quality and warranty policy don’t match the price.I hope BrainTap takes this feedback seriously — because the concept is incredible, and it deserves better support for loyal customers.For now, I’ll keep using my regular headphones for meditation and relaxation.
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