The customer service for Braintap is horrible. I spoke to Carla about getting receipts for an appointment I have with Social Security. At first she told me she would email the receipts to me in 30 minutes. This did not happen. The next day I called Braintap again and explained the situation to another agent who asked me who I spoke to I said I did not recall her name she looked up her name and it was Carla. She put me back in touch with Carla.I explained the situation to Carla again and I decided to see if Braintap would get the files on one or two files instead of 16 files. So she escalated it and told me I would have a response in 2-3 days. 2-3 days passed no response. I called again and low and behold I get Carla. Accounting gave a response it was late but the response sat there for two days more and nobody called me.This is not the first or second time that I have had poor service with Braintap. This is the Braintap customer service way and status quo.
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