I did BrainTap 14 day trial, and in that period of time felt that they were making unrealistic claims of how good their product was. For example, three Bain tap sessions was equivalent to 20 years of meditation practice. Most of their short sessions on the app felt like advertisements.I decided to stop the trial, but when I went to cancel you realise very quickly it was extremely hard to cancel. Their website is constantly leading you down different direction and away from cancellation. It’s two weeks after the trail finished now and after 5 very direct emails to BrainTap customer service they are still trying to take money out of my account, after every email BrainTap say “it’s been resolved” and then they close the ticket for the dispute … then a few days later I get an email from my Bank saying the payment was Declined ie they have tried to take money from my account again. They have tried to do the transaction 6 times now and everyone of the customer service email’s has no apology. I have also sent two requests to delete my account and I received an automated confirmation to say this will be done however after their last attempt last night to take money out of my account I emailed them again and BrainTap said for us to do this, we request that you give us permission to delete your account, which I have done several times.
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