The company doesn't inform customers during the purchase that they are based in Singapore, leaving the customer liable for any customs fees. This crucial information is buried in the website, which could catch less attentive customers off guard. I ordered angled pads but received two left ear pads. While I could install one upside down, it goes against the company's own instructions, which state the seam should face down. Customer support refused to resolve this issue, falsely claiming there is no difference between left and right pads, despite their own videos stating otherwise.
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