The company fails to mention during the purchase that it is located in Singapore and that customers may incur customs fees. While this information is available on the website, it could catch unsuspecting customers off guard. I ordered angled pads but received two left ear pads instead. I could install one on the right speaker upside down, but that would position the seam incorrectly. The company's own guidelines clearly state the seam should face down. Having one seam up looks unappealing, especially when the other is correctly positioned. The support team was unhelpful, refusing to send a replacement pad and incorrectly asserting that there are no differences between left and right pads, which contradicts their instructional videos.
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