Terrible service. I ordered on Good Friday, and was pleasantly surprised to see next day delivery available - with delivery shown clearly as Sat 5th April. Brakeburn did not dispatch until Tuesday 7th and then refused to refund the £4.95 delivery charge, claiming I should have noticed on another page that the cut off for next day delivery was 1pm. Their customer “service” assistant Evie refused to engage with my complaint that if that was the case the delivery date should not have been shown as Sat 5th April. To add insult to injury, they have refused to pay out via TopCashback even though I ordered through them. I was a loyal customer but will not use them again.
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British easy-living fashion brand. Womens and Menswear. Hand-drawn prints designed in Dorset. Free UK Delivery on all orders over £60 and Free UK Returns.
