Review Time
Wonderful design and wonderful quality.
Just received my first order. The material and the make are so good. All the details are there too. The designs are very flattering and elegant. I'm surprised this brand is less well known than Joules or Whitestuff or Fat Face. I really love the style and will be my regular go-to from now on!
Can't comment on customer service, as haven't needed to use.
Wonderful design and wonderful quality.Just received my first order. The material and the make are so good. All the details are there too. The designs are very flattering and elegant. I'm surprised this brand is less well known than Joules or Whitestuff or Fat Face. I really love the style and will be my regular go-to from now on!Can't comment on customer service, as haven't needed to use.
Bought a couple of things in the sale, they're very good quality.Unfortunately another couple of things had to be returned as I found the sizes were out especially the jumpers and jackets. A bit concerned as it's been over a week since I returned them and the credit to my PayPal account still isn't showing. I've never waited this long for a refund to my PayPal account. When I return anything to a high street shop it appears almost immediately to PayPal.
The dress I ordered from Brakeburn was the blue Lilliput cord tartan midi dress. I ordered it a few days away from the Scottish Burn's night on 25th Jan. The party was then changed to 24th Jan. I contacted Brakeburn customer service immediately after placing my online order & asked if they could change it to express/next day delivery. They responded almost immediately, they do not do express delivery, but they despatched my dress promptly and it arrived on 24th Jan. An excellent service and the dress is perfect, a lovely fine cord, smart & fits well. It was admired by girlfriends & I told them it was from Brakeburn. One happy customer!
I'll preface this by saying I own lots of Brakeburn clothes. I love their dresses and I'm wearing one of their cardigans right now. Made a big order during black friday, over £220. Came quickly, I tried everything and decided to keep one dress only. Sent everything back, they received it on 6th December and....I still haven't been refunded. CS has been asking me to be patient but there's no definite timeline for refunds. Over 10 working days have passed already and with Christmas coming I doubt I'll receive my money before January. So yeah, beware of refunds.
Like another customer i have ordered items marked as in stock on the website only to be told 3 days later that they are no longer available. This has happened 3 times now and before Christmas its really annoying as i am nearing the postal cut off!It's a shame as i now will never use them again.
Ordered 2 pairs of Frosty Morning Slippers on the Black Friday sale. They then emailed to say the items were out of stock and being refunded. When I went on the site the item was in stock at the full price in the size I ordered! I emailed them with a screenshot showing the availability and asking them to dispatch it and was told it had already been refunded and that was that. I may have got another pair of the same elsewhere on a deal from other stockists on Black Friday but have now missed this opportunity due to Brakeburn’s poor service. I would have expected them to try and resolve the issues and get my order out to me as stock became available. I see that this issue has also happened to other people in the reviews. I would not purchase from them again.
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British easy-living fashion brand. Womens and Menswear. Hand-drawn prints designed in Dorset. Free UK Delivery on all orders over £60 and Free UK Returns.
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