Ordered 2 pairs of Frosty Morning Slippers on the Black Friday sale. They then emailed to say the items were out of stock and being refunded. When I went on the site the item was in stock at the full price in the size I ordered! I emailed them with a screenshot showing the availability and asking them to dispatch it and was told it had already been refunded and that was that. I may have got another pair of the same elsewhere on a deal from other stockists on Black Friday but have now missed this opportunity due to Brakeburn’s poor service. I would have expected them to try and resolve the issues and get my order out to me as stock became available. I see that this issue has also happened to other people in the reviews. I would not purchase from them again.
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British easy-living fashion brand. Womens and Menswear. Hand-drawn prints designed in Dorset. Free UK Delivery on all orders over £60 and Free UK Returns.
