I came in for a routine oil change and regular maintenance — first time at this Cedar Falls, Iowa location — and I have to say, I was genuinely impressed from the moment I walked through the door.
Let me start with Lee at the front desk, because he absolutely deserves to be called out by name. This guy is a rockstar. While I was standing there, the phone was ringing almost every five minutes — customers calling to schedule appointments — and Lee was handling every single call with professionalism and a calm, friendly demeanor, all while simultaneously checking in a customer at the counter who was dropping off their keys. No fumbling, no frustration, no dropped balls. He managed it all like it was second nature. It's rare to see someone that composed and competent in a customer-facing role, and it did not go unnoticed.
But here's what really sealed the deal for me. While I was waiting, I watched the staff — and what I believe was the owner or GM — go completely out of their way to warmly welcome an 84-year-old woman who came in with her dog. Apparently she visits nearly every day, or at least every week. And the way they treated her? With genuine warmth, respect, and joy — like she was family. Nobody put on a show for her. You could just tell this is simply who these people are.
That right there tells you everything you need to know about the character of the people running this place.
I'll be honest — I usually go elsewhere for my oil changes. But not anymore. If you're local to Cedar Falls, do yourself a favor and give these folks your business. You won't regret it. And when you walk in, ask for Lee. You'll see exactly what I'm talking about.
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Since 1990, Brakes Plus has been providing customers with automotive maintenance that’s fast, thorough and completely transparent. Our full-service mechanical shops, offering brake service, oil changes and much more, are in the business of building real customer relationships while installing quality products with world-class service.
