Edit on Sept 9 '25After a few days of posting this review I was approached by Eva, from customer care. She reassured me that they are working on the case and after a week I received a new pair of shoes. Not only that they sent me a new pair but I got to keep my original defect shoes and I think that's a nice gesture from them. They are not totally unusable so I'm planning to use them as well. Because of how responsive they were and they didn't just leave me waiting, I'll change my 2 stars to 5 stars and I'll order a new pair of shoes of a different colour. They are really nice to my feet and in the correct production quality, they are a good option for a daily. I was excited to try Brambas, as their wide shoes seemed perfect for my needs. Unfortunately, my experience has been very frustrating. I received a faulty pair, which Brambas themselves confirmed, yet after four months, I’m still waiting for the promised replacement. Every time I reach out, I’m told they are “waiting for stock,” but there’s no update or resolution.While I understand stock issues can happen, waiting this long without meaningful communication or alternatives is unacceptable. I hope Brambas improves their customer service and fulfillment process. At this point, I cannot recommend them based on reliability.
Claim your business profile now and gain access to all features and respond to customer reviews.
At Brambas, we want to include coolness in the barefoot sector and create footwear that is not only incredibly comfortable and respectful of the foot and our planet, but also has the capacity to conquer us through its design.
And we are very proud of what we have achieved.
