STILL receiving spamming emails from Branch banking (specifically Will, Stan, Ela & Manny recently), asking me to send them extremely sensitive information via email, in order to close an account I NEVER used, that NEVER had any money in it. I have put my request in writing many, many times, to no avail, and I continue to receive these spamming emails stating they can't close my account without me sending them my social sec # via email. This makes NO sense, since the reason they keep emailing me is that they want me to verify the info in order to keep my account open - which is exactly what I do not want. They must have had that info to open the account in the first place, and I'm not providing more info on an account I want deleted. Common sense would dictate that they'd just close it, but they are playing games. There is no viable phone # staffed by a human in which to get assistance. I have told them many times there is no money in the account and it was never used, yet every email they send tells me they'll close it if I really want them to, as long as there's no balance. There isn't and has never been a balance on an unused account.The Customer Service Reps at Branch are incompetent and seem unable to follow instructions. DO NOT TRUST THEM WITH YOUR MONEY!I can't even get them to respect my email preferences and honor my multiple "Unsubscribe" requests.
Claim your business profile now and gain access to all features and respond to customer reviews.
Branch is a mobile-first technology that provides financial flexibility for hourly employees.
