Review UpdateAfter my initial review, the company has done the right thing and supported their product. While I don't think it should have taken these measures to get the correct response, the outcome is very satisfactory. Previous reviewI purchased an Ergonomic chair on 2/28. After shipping time, I have owned the chair for a little over 2 weeks. I just moved into a new home, and have sat in the chair for probably 20 hours over the course of those weeks. Noticed that the threads are pulling on the seat. I have been told via email that this is not covered. Apparently they think I am sitting on it with pants covered in razorblades or run an animal shelter, not sure. Just seems very cheap to show this kind of wear in a chair that is barely even broke in.
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At Branch, we make it easy for people and teams to build a beautiful workspace where you can feel and work your best.
When it comes to high-quality office furniture, the issue is middlemen. Buying from traditional furniture dealers means navigating unclear pricing, complicated options, and markups up to 50%. There’s also no way for your office to adapt as your team grows: your furniture, your problem.
That’s why we founded Branch: to make it easy for people and teams to create inspiring offices. We sell direct, so our collection costs half as much as premium furniture of comparable quality, and design our products with your well-being and work day in mind.
If you're a team, we provide end-to-end service: space design, delivery, white glove installation, even the ability to trade in used furniture when you move or grow. We believe it’s a better approach to the way we work today.See more
