Review Time
I did a lot of research for a sit stand desk, and Branch was at the top of my list. They did not disappoint. The staff was amazing in the San Francisco store. It was great to be able to go in and actually look touch and experience the product. The quality is superior!
My desk came within one week and the directions were very easy to follow for assembling. I can’t say enough about them or my desk, which I absolutely love
I did a lot of research for a sit stand desk, and Branch was at the top of my list. They did not disappoint. The staff was amazing in the San Francisco store. It was great to be able to go in and actually look touch and experience the product. The quality is superior!My desk came within one week and the directions were very easy to follow for assembling. I can’t say enough about them or my desk, which I absolutely love
When I initially purchased my chair the height mechanism was not working. I reached out to Customer Service and Austin was helpful in ordering me the replacement piece. When I had issues removing the faulty piece he ordered sent over all new parts and I was able to fix my chair! He was patient and understanding throughout the whole process!
Very responsive customer service. Can’t understand some of the other ratings I’m seeing here - they have been great, at least if you know how to use email (haven’t tried by phone so can’t speak to that)I really like my chair: it’s attractive and the build quality seems fine to me. Went together pretty easy for me.Would buy again and recommend to friends.
The support team is great, and they are very responsive despite not having a phone number.I was getting replies to my follow up emails in under an hour which is pretty crazy. The chairs look nice, are easy to assemble, and are great value considering you get a 7 year warranty. I have the Ergonomic Chair Pro, and it's been great thus far in the roughly 3 weeks I've had it. My only wish is that the arms were narrower, but not all brands can pull off the Steelcase Leap arms. Maybe some of these other people just have expectations that are too high, but a same day response, and quick follow ups are more than enough for me. What more could you want?
I received my new desk chair this week, but it arrived with missing parts, making it impossible to assemble. To make matters worse, there’s no straightforward way to get immediate customer support—you have to fill out a form and wait for someone to eventually respond. Very disappointing experience. I would avoid buying from this company as they seem unorganized and understaffed..
Branch far exceeded any expectations. The ergonomic chair is comfortable, adjustable, and gorgeous to boot. I had an unfortunate accident and the company is sending me a replacement seat; a totally unexpected gift! I will purchase from Branch for my next office need. Run; don't walk. Branch makes beautiful furniture that it stands by.
Starting off by saying that everything is exactly as you'd expect when ordering online. You order products, see a shipping date, receive your tracking. The biggest hiccup though is that I only received one tracking number for my desk, and only received my desktop first.I've seen similar complaints about Flexispot, but thought Branch would be better. Guess it's an industry thing. I'm surprised these companies can't send tracking reliably, as I had to reach out to CS about my tracking info instead of them proactively telling me it was shipping from a different warehouse.To be fair, they responded the same day, which I wasn't expecting since I'm used to getting emails 2-3 days later from other companies, but I still wondered why I had to reach out first for my tracking.Overall I'm happy with my desk and chair, and appreciate Austin meeting with me to get everything adjusted. He was very knowledgeable and gave me confidence I made the right choice despite the tracking issue. The consultation call was good for me as well since I've had years of bad habits and poor posture.
I have purchased ergonomic chair and the seating cushion doesn't even last for 2 years. I have reached customer center and they are charging for the replacement of seat. Warranty does not covers, no guarantee for the product and its not worth the price. There is no difference between the local seller and branch. Even some of the low priced products available in market lasts longer than Branch chairs.The product is using low grade materials and I definitely not recommend this product.
I purchase the ergonomic office chair 3 years ago. Recently, I noticed the cylinder began to fail. I use this chair for hours a day almost every day so I am not the least bit surprised. Especially after 3 years. Anyway, knowing I could always buy a new replacement cylinder on Amazon, I reached out to Branch hoping to get one from them just to eliminate any compatibility issues I might get from a universal brand. On their website, it states that you are to activate your warranty within 7 business days of receipt. I do not believe I did this so I was fully expecting to purchase the part from them. I submit a price request for a new cylinder on their website on Saturday, May 17th hoping to hear back that following Monday. Instead, someone contacted me at 11am on Sunday the 18th. To me, working on the weekend is an outstanding dedication to providing world-class customer service. This person apologized for the inconvenience and asked for basic information and told me that they could definitely provide a replacement. I replied explaining that my chair is likely outside the warranty window and that I had no issue paying for the parts.Later that day, someone else reached out and told me that my new part would be shipped within 5 days at no charge. I was blown away at the above and beyond experience. This is why I was so surprised at the other reviews. To those of you who had a bad experience, I definitely recommend you give them another chance. Perhaps the product you ordered was faulty. Or perhaps you have unrealistic expectations. Also, their website clearly states what the warranty covers and for how long. At any rate, I am quite pleased with both my purchase and the exceptional customer service I received 3 years later.Big thanks to Linda C, Kara N and Keisha.
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At Branch, we make it easy for people and teams to build a beautiful workspace where you can feel and work your best.
When it comes to high-quality office furniture, the issue is middlemen. Buying from traditional furniture dealers means navigating unclear pricing, complicated options, and markups up to 50%. There’s also no way for your office to adapt as your team grows: your furniture, your problem.
That’s why we founded Branch: to make it easy for people and teams to create inspiring offices. We sell direct, so our collection costs half as much as premium furniture of comparable quality, and design our products with your well-being and work day in mind.
If you're a team, we provide end-to-end service: space design, delivery, white glove installation, even the ability to trade in used furniture when you move or grow. We believe it’s a better approach to the way we work today.See more
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