I purchased a pair of trousers. I wore them once and noticed that they had bobbled. I contacted Brandalley to let them know and asked for a refund. They came back to me to say they were torn and offered me a 10% refund. The trousers are not torn, they have bobbled. I'm obviously not going to accept a 10% refund (the trousers were £40). I asked for a full refund as this was the first time I had worn them and I won't ever wear them again. The lack of correspondence from Brandalley is terribly poor. I won't ever shop with them again as they clearly believe they can sell clothing that are very poor quality and get away with it.
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