I ordered a woollen coatigan from one of their mango sales. When it arrived I thought the quality wasn’t great so decided to return it. I got an email confirming receipt saying that it would take them almost 4 weeks to review my return and if they were happy with its condition a refund would be processed. I received another email 3 1/2 weeks later saying return had been accepted and refund would be processed soon. After almost 5 weeks I ended up having to phone them to get my money back. Absolutely ridiculous!
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