Overall positive experience. Automated BOT on Web site that answers most questions passing anything complicated onto CS whereby you are contacted by email. This is answered quickly and everyone polite.Further questions to a case are answered by too many assistants who are not consistent with their replys and don't review previous mail.Return process online doesn't allow for a free post selection for faulty items. Therefore generating unnecessary contact with customer service. Bit of a palaver and could be improved on the Web site for such a large company.
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