Using FedEx. They required a signature - which hadn’t happened before with BA deliveries. I was stuck in London. I couldn’t access FedEx’s virtual signature service as you hadn’t enabled it & the system wouldn’t allow me to say leave it with a neighbour or somewhere safe. The only way forward was for me to go the depot - a 40 minute round trip to pick up the parcel in my return. VERY, VERY unhelpful system from BA - NOT customer friendly.
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