I've been a loyal fan of Brand Alley for many years, as can be seen on my last 2 reviews. They have some excellent deals - great products at great prices. However, I've noticed, as they have become more successful, that their customer service has degenerated. I ordered 3 beautiful items to be Christmas gifts. The were supposed to be delivered about 1 week ago. I called them on Saturday and the message said that their opening hours are Monday to Saturday. But they were not open (this happened a few weeks ago and I was told that they're only open Monday to Friday). At the time, I suggested that they should change the telephone message. They didn't. I then tried the online chat and got their bot - useless. I called them this morning to find that they know the order has gone missing but didn't tell me until I called. I've cancelled the order and will never use them again! What price loyalty? Poor service is too high a price for mine!UPDATE ON THAT PATHETIC REPLY: You've just lost a previously very loyal customer and that's the best you can do? Carry on like you are and you'll inadvertently meander into oblivion!
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