It's incredibly frustrating to interact with customer service now since all responses come from a bot. It used to be really good. I paid for next-day delivery at £7.99 because I needed the item urgently, but it ended up taking three days, making it useless. I returned one item because it arrived too late. I've been trying to get a refund for the express delivery and return, but there has been no response at all. This is shocking!
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