FIRST AND LAST TIME USING BRAND ALLEY!!
I placed an order on 20th February.
I was expecting the item to be delivered today. Yesterday I received a text message to say the delivery had been cancelled.
I contacted BRAND ALLEY and was told they didn’t know why the delivery was cancelled and they would contact ROYAL CRAFT who are the supplier and I should receive a reply within 3-5 working days.
I contacted ROYAL CRAFT who are the suppliers of the dinning set and got an answer from them within 5 MINUTES!!
They have advised me that BRAND ALLEY advertised the wrong colour and you were supposed to be notifying all your customers, which they are clearly are not doing.
I’ve sat on hold and was automatically cut off 3 TIMES after waiting 20 minutes each time.
After finally getting through by telephone, I’m having to advise BRAND ALLEY of the issue! The BRAND ALLEY advisor told me this wasn’t BRAND ALLEY’S fault. It’s the distributers and yet they are STILL advertising this item. I was advised I would receive confirmation within 24 to 48 hours and I’m still waiting!
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